A letter from retiree James Kryda:
Let me begin this comment by expressing my opinion on the
retiree health insurance (Pharmacy). It needs to be fixed.
The board members need our input concerning ALL the
problems we are have with health and pharmacy issues.
The only voice we have in this process is informing the
board members of the issues we are having. Remember
we have no vote. Now I will explain why I am writing this
comment.
My issue concerns the mail-order pharmacy. I will give two
examples which happen to me. The first time I decided to
use the mail-order I was informed by the pharmacy
representative that due to the fact that two of my
prescriptions were not generic I needed to choose
my payment method. I opted to use check by phone.
I gave the representative all my check information and was
informed that my prescriptions would be mailed.
Several days later I received a call from the pharmacy.
The representative asked me how I wanted to pay for the
prescriptions I had ordered. I advised her that I gave the
person that I had ordered the prescriptions from all that
information. She said she would check into the matter
and call back.
The next day I received another call from the pharmacy,
a different rep., again asking how payment was to be made.
By the way, while all this was occurring my prescriptions had
not been mailed out.
I was informed that they would not mail out until payment was
made. To make a long story shorter, after several phone
calls to the pharmacy they finally found where I had given them
the payment method and said they would now mail out my
order, a week later.
I will try to make the second issue shorter. I again opted to try
the mail order again but this time I thought that maybe if I gave
a credit card it would simplify the transaction. Well you
guessed it, the order was again messed up. I ordered a total
of six prescriptions and only received four.
I called the pharmacy to find out why this occurred. The
representative told me the four I received were generic and
no payment was needed and that one of two that needed
payment was just mailed out. She said the last prescription
also needed payment but because I opted the credit card to
be a one time payment only one prescription was mailed out.
I had to give her my credit card number once again.
She didn't know why both prescriptions were not charged at
one time. I am again waiting on my prescriptions.
I want to apologize to everyone concerned if I am the only
one having problems. If so you will not be hearing from me
again. If not we need to unite in this matter and advise our
Health Insurance Board members about these problems.
Its the only voice we have.
James Kryda
problems receiving reliable service from SaveDirect Rx.
All retiree members having problems with prescription
fulfillment or reliable service are urged to write to this blog.
recorded as a history of service by our required mail
order pharmacy process. The more letters and comments we
prescriptions.
Sorry, normally we do put our name with our
ReplyDeletecomments, but prescriptions are a necessary
evil. We have had problems every time we
need refills. If it isn't the payment method
(which is stated on our records with SaveDirect)
then the pharmacy blames the Doctor and the
Doctors say the pharmacy is making the errors.
It appears to be the pharmacy since it takes
several follow-up phone calls to ensure prescriptions will make it before the others run
out.
We have tried every avenue available to us with
SaveDirect and we have to do ALL of the follow
up to ensure we will get our prescriptions.
In November I ordered four prescriptions, one which was insulin. My insulin comes in four bottles because I take 50 units a day. I got one bottle and no other prescriptions. By chance I looked at the name on the insulin and it wasn't my name. Save Direct sent my prescriptions to someone else and sent me hers. Now, Todd did make an effort to deliver the right prescriptions to me. It is just fortunate I didn't get any pills from the other person because I may not have looked at the bottle before taking the pills. Bottom line, look at your prescriptions and make sure it is yours.
ReplyDeleteAnd it gets worse. I take Atenenol for my heart. The old prescription called for 25 mg twice a day. My doctor increased it because I was getting chest pains. So now I take one and a half tablets a day. I called SaveDirect and asked them to refill the pills but they said they couldn't do it because the Health Insurance would not pay for it and I had to wait until Dec. 30th. So, I called my doctor and explained the situation. He called in a new prescription for the one and a half pills on the 16th of Dec.
ReplyDeleteI called yesterday because I did not receive even the old prescription on the 31st, even after they told me they were going to fill the prescription on the 30th. I called at 8:30 this morning (Jan 2) and talked to Bernice and explained I needed the pills because I had run out. She advised me she will have the pharmacy process the order and I told her I wanted to pick them up. I called at 4pm and asked Bernice what the status was on the prescription and she bluntly stated "If we don't call you, it isn't ready". She then said she would check on the status of the pills and will call me back. 4:30 I called again and talked to someone else. I asked for Bernice and the other lady said Bernice had left for the day. I was then told the pills will be sent out on Monday. I had advised them I was going out of town, not returning until Wednesday. No response. Fortunately I got the original order today. Heart medicine and insulin. These people are playing with my and all of our lives. I want to go back to Walgreen's.
I'm confused here too. Our company is Medco for mail order drugs. I have had no problems with them at all and I order a lot of meds for Ray. Where does this SaveDirect come from? Is that a post-88 retirement program?
ReplyDelete